Privacy Policy

Last updated: 14/05/2026

Impact Glass & Aluminium respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose personal information when you contact us, request a quote, use our website, or engage us for glazing, glass repair, screen, door, mirror, shower screen or related services.

1. Who we are

Impact Glass & Aluminium provides glazing, glass repair, replacement and installation services to homes and businesses across Lawnton, North Brisbane, Moreton Bay and surrounding areas.

Business name: Impact Glass & Aluminium
Email: enquiries@impactglass.com.au
Phone: 07 3889 1333
Address: 1/16 Paisley Drive, Lawnton QLD 4501

2. What personal information we collect

We may collect personal information including:

  • your name
  • phone number
  • email address
  • property address, job address or service location
  • details about the work you require
  • photos, videos or documents you send to us for quoting or assessment
  • quote, invoice and payment-related information
  • messages sent through our website, email, phone, social media or contact forms
  • business details, where you contact us on behalf of a business
  • website usage information, such as cookies, analytics data and device/browser information

We only collect information that is reasonably necessary for our business activities and services.

3. How we collect personal information

We may collect personal information when you:

  • submit a contact form or quote request through our website
  • call, email or message us
  • send us photos or videos of glass, windows, doors, screens or property areas
  • request a measure, quote, repair, replacement or installation
  • purchase goods or services from us
  • communicate with us through social media or online platforms
  • visit or use our website

We may also collect information from third parties where appropriate, such as property managers, builders, suppliers, contractors, insurers, or other people involved in arranging a job.

4. Why we collect and use personal information

We collect and use personal information to:

  • respond to enquiries
  • prepare quotes and estimates
  • arrange site visits, measures, repairs and installations
  • assess photos, videos or job details you provide
  • order materials and products required for a job
  • communicate about bookings, access, delays, changes or job progress
  • issue invoices, receipts and payment records
  • manage warranties, service issues, disputes or debt recovery
  • maintain business records
  • improve our website, services and customer experience
  • comply with legal, insurance, accounting or regulatory requirements

5. Photos and videos sent to us

If you send us photos or videos of your property, windows, doors, glass, screens, damage or related areas, we may use them to assess your enquiry, prepare a quote, plan the work, order suitable materials, or keep records of the job.

Please avoid sending photos or videos that include unnecessary personal information, such as people, private documents, valuables, or unrelated areas of your home or business.

6. Website, cookies and analytics

Our website may use cookies, analytics tools and similar technologies to help operate the website, understand how visitors use it, improve website performance, and assist with enquiries or online forms.

You can usually adjust your browser settings to disable cookies, however some parts of the website may not work properly if cookies are disabled.

Our website may be hosted or supported by third-party platforms, including Shopify and other service providers.

7. Who we may share personal information with

We may disclose personal information where reasonably necessary to:

  • our employees, contractors or subcontractors
  • suppliers, manufacturers or product providers
  • property managers, builders, insurers or other parties involved in arranging a job
  • payment, accounting, invoicing, email, website, hosting, IT or business system providers
  • Shopify and website-related service providers
  • legal, insurance, debt recovery or professional advisers
  • government authorities or regulators where required by law

We do not sell personal information.

8. Overseas storage or disclosure

Some of the third-party services we use, such as website, email, cloud, payment, analytics or Shopify-related services, may store or process information outside Australia.

Where this occurs, we take reasonable steps to use reputable providers and protect personal information in accordance with applicable privacy obligations.

9. How we protect personal information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. This may include secure systems, limited access to business records, password protection, and appropriate internal procedures.

The OAIC explains that APP entities must take reasonable steps to protect personal information and to destroy or de-identify it when it is no longer needed, unless retention is required by law or another permitted reason.

10. How long we keep personal information

We keep personal information for as long as reasonably necessary for the purpose it was collected, including to manage quotes, jobs, invoices, warranties, legal obligations, accounting records, disputes or business records.

When information is no longer required, we will take reasonable steps to destroy, delete or de-identify it.

11. Accessing or correcting your personal information

You may contact us to request access to personal information we hold about you, or to ask us to correct information you believe is inaccurate, incomplete or out of date.

The Australian Privacy Principles include rights for individuals to access and correct personal information held about them, subject to some exceptions.

To make a request, please contact us using the details below.

12. Privacy complaints

If you have a concern or complaint about how we handle your personal information, please contact us first so we can try to resolve the issue.

Email: enquiries@impactglass.com.au
Phone: 07 3889 1333
Address: 1/16 Paisley Drive, Lawnton QLD 4501

We will review your complaint and respond within a reasonable time.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal requirements.

The latest version will be published on our website.